CNBC Support Charges

CNBC Computing Facilities is a 100% recharge center; we charge yearly fees to recover the costs of providing these services.

Service rendered for the previous 6 months will be charged in December and June.

CNBC Computing Services that incur annual charges:

  1. Desktop Support ($2500 per user) including CrashPlan PROe per user.
  2. Cluster Access and Support ($4000 per lab)
  3. One User Cluster Access and Support for one year. ($2000 per user)
  4. Trial Cluster Access (one time per a lab) for one year, limited to two users ($2000 per lab)
  5. CrashPlan PROe Incremental desktop file backup ONLY. ($2500/lab)
**NOTE: Accounts are based on individual users. Do not share your access with other users.
Desktop Support charges cover the following services
  • Desktop Computer Support
  • File Server (raptor):
    • User account
    • File Server space for file storage (within reason).
    • Home-page hosting
  • CNBC Help Desk support (walk-in, phone calls, and email)
  • One (1) Software license from CrashPlan PROe for incremental desktop file backup.
  • Operations monitoring of core services.
NOTE: Labs paying for two (2) or more Desktop Support charges will also have access to the CNBC cluster at no additional charge.
Cluster Access and Support charges cover the following services
  • Access to the CNBC cluster for lab members (CNBC is charged a monthly fee for each user. Please maintain accounts only for members in your lab who actively use the cluster: these charges are included in the Cluster access fees).
  • Cluster Disk Space for file storage (within reason).
  • CNBC Help Desk support (walk-in, phone calls, and email) for the Cluster.
  • Limited (<100 GB per account) file server space on raptor for all lab members (web hosting included).
Trial Cluster Access and Support charges cover the following services
  • Access to the CNBC cluster for 2 lab members for 1 year (available to labs that are new to CNBC's cluster resources - 1 time only).
  • Cluster Disk Space for file storage (within reason).
  • CNBC Help Desk support (walk-in, phone calls, and email) for the Cluster.
CrashPlan PROe Incremental desktop file backup support charges cover
  • Software licenses for CrashPlan PROe for incremental desktop document backup for the members of your lab.
  • Support for the backup and recovery of computer documents for your lab.
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Topic revision: r10 - 2017-04-07 - DavidPane
 
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