CNBC Support Charges

CNBC Computing Facilities is a 100% recharge center; we charge yearly fees to recover the costs of providing these services.

There are three classes of annual charges:

  1. Desktop Support ($2500 per user) including CrashPlan PROe per user.
  2. Cluster Access and Support ($4000 per lab)
  3. CrashPlan PROe Incremental desktop file backup ONLY. ($2500/lab)
Desktop Support charges cover the following services
  • Desktop Computer Support
  • File Server (raptor):
    • User account
    • File Server space for file storage (within reason).
    • Home-page hosting
  • CNBC Email (reading & sending)
  • CNBC Help Desk support (walk-in, phone calls, and email)
  • One (1) Software license from CrashPlan PROe for incremental desktop file backup.
  • Operations monitoring of core services.
NOTE: Labs paying for two (2) or more Desktop Support charges will also have access to the CNBC cluster at no additional charge.
Cluster Access and Support charges cover the following services
  • Access to the CNBC cluster for lab members (CNBC is charged a monthly fee for each user. Please maintain accounts only for members in your lab who actively use the cluster).
  • Cluster Disk Space for file storage (within reason).
  • CNBC Help Desk support (walk-in, phone calls, and email) for the Cluster.
CrashPlan PROe Incremental desktop file backup support charges cover
  • Software licenses for CrashPlan PROe for incremental desktop document backup for the members of your lab.
  • Support for the backup and recovery of computer documents for your lab.
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Topic revision: r2 - 2014-12-11 - dpane
 
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